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Disclaimer. Please read these terms of use carefully.
These apply to the website, mobile apps, or online or mobile-enabled technology or digital tools (included in our “Online Services”) that are displayed or linked collectively to RAVCARE.
- Use of Medical Information:
The information provided by this website ravcare.in (“we”, “us”, or “our”) on https://ravcare.in/, our mobile application, as well as all of the social media/web platforms including Facebook, Instagram, Twitter, Youtube, etc. is for general informational purposes only and does not provide or substitute medical advice.
1. 1. The information, including but not limited to text, graphics, images, and other material contained on this website and platforms owned by RAVCARE are for informational purposes only, and we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information represented.
1. 2. Under no circumstances shall RAVCARE hold any liability to you for loss or damage of any kind incurred as a result of the use of information available on the website or associated platforms. User discretion is advised.
1. 3. If you think you have a medical emergency, call your local emergency helpline number and immediately seek professional medical advice.
- Medical Disclaimer:
Although we strive to provide accurate general information, no material on this site is intended to be a substitute for professional medical advice, diagnosis, or treatment, and does not establish any kind of patient-doctor relationship by your use of this website.
2. 1. A patient/doctor relationship is established only after you have directly booked an appointment with a doctor/specialist/consultant, in which case RAVCARE acts as a third party and does not hold responsibility for the medical advice/opinion of the doctor you are in consultation with, whether online or in-person.
2. 2. Always seek the advice of your physician or another qualified healthcare provider for any questions you may have regarding a medical condition, symptoms, or treatment before undertaking a new healthcare regimen. Never disregard professional medical advice or delay in seeking it because of something you have read on this website or the associated social platforms.
2. 3. The doctors/general physicians on the online portals provide unbiased medical advice/opinions based on their clinical expertise. RAVCARE is in no way responsible for the medical advice/opinion of the individual doctors either via online consultation, in-person appointments, or on the health portal.
- Disclaimer of Endorsement:
3. 1. Third-party names, product names, and logos, particularly of pharmaceutical and healthcare companies, contained in these websites may be the trademarks of their respective owners. We DO NOT ENDORSE OR SPONSOR any product/company unless explicitly stated.
3. 2. RAVCARE makes no guarantees about the efficacy or safety of the drugs, products, or treatments described on the web pages. Health conditions and drug information are subject to change and are not intended to cover all possible uses, directions, precautions, warnings, drug interactions, allergic reactions, or adverse effects.
3. 3. RAVCARE does not recommend or endorse any specific test, clinician, clinical care provider, product, procedure, opinion, service, or other information that may be mentioned on RAVCARE’s websites, mobile app, and other platforms.
- Physician Information:
4. 1. Although we strive to obtain accurate data concerning physicians (including specialty, credentials, and training) from sources believed to be reliable and accurate, RAVCARE can make no guarantee or warranty as to the accuracy, timeliness, or completeness of the information.
4. 2. All the medical and non-medical views, including religious and political beliefs and opinions shared by the doctors/medical specialists, are those of the individual only and do not necessarily represent the views of RAVCARE.
- External Links Disclaimer:
5. 1. The site or its associated platforms may contain links to other websites or content belonging to or originating from third parties. Such external links are not monitored for accuracy, adequacy, validity, reliability, availability, or completeness by us.
5. 2. RAVCARE does not warrant, endorse, guarantee, or assume responsibility for the information and content offered by third-party websites.
RAVCARE is not liable for any personal injury or harm, including death, or infringement caused by the use or misuse of the services, content, or comments available on this website and associated online platforms. In no event shall RAVCARE, its affiliates, licensors, contractors, or any of their respective employees, or agents be liable for any damages (including but not limited to incidental and consequential damage).
RAVCARE Is Protecting Your Privacy And We Take Great Care Of Patient’s Information. This Policy Will Define How We Use And Protect Your Data. If You Have Any Questions, Feel Free To Contact Us At [email protected]
Thank You For Choosing RAVCARE.
RAVCARE Private, on behalf of itself under the brand “RAVCARE” (“RAVCARE”), is the author and publisher of the internet resource ravcare.in and the mobile application ‘RAVCARE’ (together, “Website”). RAVCARE owns and operates the services provided through the Website. These terms and conditions apply to the customer who utilizes any of the services offered by RAVCARE through any of its platforms (Web, App, and/or call center) by making a payment to ravcare.in (RAVCARE). Kindly read these terms and conditions carefully. By authorizing a payment to RAVCARE through the online payment service (“the service”), it would be treated as a deemed acceptance of these terms and conditions. RAVCARE reserves all the rights to amend these terms and conditions at any time without giving prior notice. It is the responsibility of the Customer to have read the terms and conditions before using the Service
Payment(s) through this Service may be made with a Credit card, Debit card, Mobile wallets, Net Banking, or any other digital payment methods.
Before using this Service, it is recommended that the customer shall make a necessary inquiry about the charges or fees payable against the Credit/Debit card used from Credit Card or the Debit Card service provider i.e. the respective Bank.
The credit card information supplied at the time of using the service is processed by the payment gateway of the service provider and is not supplied to RAVCARE. It is the sole responsibility of the Customer of the service to ensure that the information entered in the relevant fields are correct. It is recommended that you take and retain a copy of the transaction for record-keeping purposes, which might assist in the resolution of any disputes that may arise out or usage of the service
The Customer agrees, understands, and confirms that his/ her personal data including without limitation details relating to debit card/ credit card/net banking transmitted over the Internet may be susceptible to misuse, hacking, theft, and/ or fraud and that AVCARE or the Payment Service Provider(s) have no control over such matters.
The service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor RAVCARE gives any assurance, that the information so provided online by a customer is secured or may be read or intercepted by a third party. RAVCARE does not accept or assume any liability in the event of such unauthorized interception, hacking, or other unauthorized access to information provided by a customer of the service.
RAVCARE and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the RAVCARE and/or the Payment Service Providers, its employees, directors, and its third-party agents involved in processing, delivering, or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Service.
The Customer agrees that RAVCARE or any of its employees will not be held liable By the Customer for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstances beyond RAVCARE’s reasonable control. Debit/Credit Card, Bank Account Details.
The Customer agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the Customer shall not use a Debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The Customer further agrees and undertakes to Provide correct and valid debit/credit card details.
The Customer warrants and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card/bank details.
The Customer is responsible to ensure that the card/ bank account details provided by him/ her are accurate.
The Customer authorizes debit of the nominated card/ bank account for the payment of fees selected by such Customers along with the applicable Fees.
The Customer is responsible to ensure that sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the Payment of the dues payable or fees dues selected by the Customer inclusive of the applicable Fee.
For any online prepaid appointment, the customer can cancel his/her scheduled appointment without any charges. In such cases, we will refund the amount paid for the appointment subject to bank charges and other deductions by third parties.
Appointment cancellation has to be carried out by the customer. We do not entertain cancelation requests from in-direct customer referance.
Occasionally, appointments may be canceled or postponed by the Third Party Service Provider (Doctor, Clinic, Hospital, Lab, etc.). Should this occur, we will attempt to contact and inform the customer and he/she may reschedule the appointment as per their convenience or visit RAVCARE web/app for re-booking.
A Customer may reschedule his/her appointment i.e. book an appointment for a different date and time; with the same Third Party Service Provider for the same type of healthcare service, till 1 hour before the appointment.
All re-schedule requests will be subject to bank processing fees and these charges will be applied as-is to the customer.
In the case of re-scheduling, if there is any difference in the charges for the re-scheduled appointment, we will collect the differential amount from the customer.
Upon receipt of a valid cancellation request, as mentioned in clause 1.1, we will initiate a refund of the customer’s advance payment. The advance amount may be refunded through IBFT or by reversing the processed transaction or into the RAVCARE wallet within the RAVCARE app.
Typically, all refunds are processed within 24 working hrs.
Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder’s issuing bank.
You will be provided with a refund reference number for further communication with your bank.
No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.
Under no circumstances, cash will be refunded against any cancellation.
No warranty, representation or guarantee, express or implied, is given by RAVCARE in respect of the operation of the service.
These terms and conditions are governed by the laws of India and the competent courts at Bangalore shall have exclusive jurisdiction.
Any dispute arising in relation to the terms and conditions will be submitted to a sole arbitrator appointed by RAVCARE under the provisions of the Arbitration Act, and any applicable rules thereunder. The venue of Arbitration shall be at Bangalore.
All payment details which are entered through this payment gateway are encrypted when the customer enters them. RAVCARE shall not be liable for any failure by the Customer making the payment to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during or after the online payment process.
RAVCARE reserves the right to vary these Terms and Conditions from time to time and the current version will be published on this website. RAVCARE also reserves the right to decline the acceptance of the online payment without assigning any reason.
The RAVCARE Platform provides a digital network that functions as a marketplace where persons (“Users”) who seek personal healthcare services and/or other services (“Services”) can be matched with persons, including “Doctors” who can provide the Services. Any decision by a User to make use of or accept Services is a decision made in such User’s sole discretion. Each Service provided by a Doctor or other third party provider to a User shall constitute a separate agreement between such persons. In the case of virtual service (i.e. online video consultation) provided by a Doctor or other third party provider, RAVCARE and the third-party service provider will try to provide the best service to Users. The virtual visit is not the physical visit and in the case of a virtual visit RAVCARE and the third-party service provider can not be held liable for any direct or indirect loss to the Users.
YOU ACKNOWLEDGE THAT NEITHER RAVCARE NOR ITS AFFILIATES PROVIDE MEDICAL OR HEALTHCARE SERVICES OR FUNCTION AS A MEDICAL OR HEALTHCARE SERVICE PROVIDER, OR OWN ANY PRACTICE FOR MEDICAL OR HEALTHCARE SERVICES AND THAT ALL SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY RAVCARE OR ANY OF ITS AFFILIATES.
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